Frequently Asked Questions (FAQ)
Below FAQ are some common concerns of our people before purchasing.
If you have other questions, please just send it to rupakala.admin@gmail.com.
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If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
PRODUCTS
Q: “What type of jewellery do you sell?”
We offer artificial (fashion) jewellery designed to give a premium look at an affordable price. Perfect for both daily wear and special occasions.
Q: “Are your products suitable for daily wear?”
Yes, our jewellery is lightweight and designed for both daily use and special occasions.
Q: “Will the jewellery color fade?”
Our products are designed to last, but like all artificial jewellery, proper care is important. Avoid water, perfumes, and harsh chemicals for longer durability.
ORDERS & DELIVERIES
Q: "Is Cash on Delivery (COD) available?"
Yes, we offer Cash on Delivery (COD) on eligible orders across India.
Q: "How long does delivery take?"
Orders are delivered within 5–7 business days after dispatch, depending on your location.
Q: “When will my order be shipped?”
Your order will be processed and shipped within 24–48 hours of placement.
Q: “How can I track my order?”
Once your order is shipped, you will receive a tracking link via Email, SMS, and WhatsApp.
Q: “What if I enter the wrong address?”
Please ensure your address is correct while placing the order. If delivery fails due to incorrect details, re-shipping charges may apply.
Q: “Can I cancel my order?”
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
Q: “What if I refuse to accept my order?”
If an order is refused at delivery, shipping charges may be deducted from any applicable refund.
RETURNS & REFUNDS
Q: “Do you offer returns or refunds?”
Yes, we accept returns only in case of damaged or wrong products.
Q: “Is an unboxing video required for returns?”
Yes, a clear unboxing video is mandatory to claim a return or refund.
This helps us verify issues quickly and provide a smooth resolution.
Q: “What if I don't have an unboxing video?”
Without a valid unboxing video, we will not be able to process return or refund requests.
Q: “Do you offer exchanges?”
No, we currently do not offer exchanges.