Shipping policy

Shipping Policy – Rupakala

At Rupakala, we are committed to delivering your orders safely and on time across India. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently ship to all locations across India.

2. Order Processing Time

  • Orders are processed within 24–48 hours of placement
  • Orders placed on weekends or public holidays may be processed on the next working day

3. Shipping Charges

  • Free Shipping on all orders above β‚Ή499
  • For orders below β‚Ή499, shipping charges are calculated based on your location at checkout

4. Delivery Time

  • Estimated delivery time: 5–7 business days after dispatch
  • Delivery timelines may vary depending on your location and courier service availability

5. Courier Partners

We use reliable logistics partners such as Delhivery to ensure safe and timely delivery.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via:

  • Email
  • SMS
  • WhatsApp

You can use this link to track your order in real time.

7. Cash on Delivery (COD)

  • Cash on Delivery is available on eligible orders
  • Additional COD charges may apply as per courier service (Delhivery) rates
  • We reserve the right to cancel COD orders that appear suspicious or unverified

8. Delays in Delivery

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays or unforeseen circumstances

Rupakala is not liable for delays caused by third-party delivery services.

9. Incorrect Address & Failed Delivery

  • Customers must provide accurate shipping details at checkout
  • If an incorrect or incomplete address is provided:
    • Delivery may fail or be delayed
    • Re-shipping charges will apply for reattempted delivery

10. Undelivered / Returned Orders

If an order is returned to us due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery

We reserve the right to:

  • Cancel the order
  • Deduct shipping and handling charges from the refund

11. Contact Us

For any shipping-related queries, contact us: