Terms of service

Terms of Service – Rupakala

Welcome to Rupakala. By accessing or using our website www.rupakala.in, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • Business Name: Rupakala
  • Address: SN Banerjee Road, Sarkar Bagan, Barrackpore, West Bengal, Kolkata – 700120
  • Email: rupakala.admin@gmail.com
  • Phone: +91 8585888426

By using our website, you confirm that you are at least 18 years old or using it under parental supervision.

2. Products

Rupakala sells artificial (fashion) jewellery.
We do not sell real gold, silver, or precious jewellery unless explicitly stated.

We strive to display product images and descriptions accurately. However:

  • Slight variations in color or design may occur due to lighting or screen differences
  • Minor variations do not qualify as defects

3. Orders & Acceptance

  • All orders placed on our website are subject to availability and confirmation
  • We reserve the right to cancel or refuse any order at our discretion
  • In case of incorrect pricing or product errors, we may cancel the order and issue a refund

4. Order Cancellation

  • Customers may cancel orders before the product is shipped
  • Once shipped, cancellation requests will not be accepted

5. Shipping & Delivery

  • We deliver across India
  • Estimated delivery time: 5–7 business days
  • Delivery timelines may vary due to logistics or unforeseen circumstances

6. Returns & Refunds

We maintain a strict return policy to ensure fairness and prevent misuse.

Returns are accepted only if:

  • The product is damaged
  • The wrong product was delivered

Mandatory Condition:

  • Customer must provide a clear unboxing video as proof

Return Window:

  • Requests must be made withinΒ 30 days of delivery

Refund Process:

  • Prepaid orders β†’ Refund to original payment method
  • Cash on Delivery β†’ Our team will contact you for refund processing

7. Exchanges

  • We do not offer exchanges under any circumstances

8. User Accounts

  • You may create an account for faster checkout
  • You are responsible for maintaining confidentiality of your login details
  • We reserve the right to suspend or terminate accounts involved in fraud, abuse, or misuse

9. User Conduct

You agree not to:

  • Use the website for illegal or unauthorized purposes
  • Attempt to hack, disrupt, or misuse the platform
  • Provide false or misleading information

10. Pricing & Payments

  • All prices are listed in INR (β‚Ή)
  • We use secure payment gateways such as Razorpay and PhonePe
  • We reserve the right to correct pricing errors at any time

11. Limitation of Liability

Rupakala shall not be held liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by third-party logistics providers
  • Minor product variations that do not affect usability

12. Intellectual Property

All content on this website (images, logos, text, designs) is the property of Rupakala and may not be copied or used without permission.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, with jurisdiction in West Bengal courts.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

15. Contact Us

For any questions regarding these Terms, contact us: